Frequently Asked Questions
Everything you need to know about your Haverhill experience.
How long will it take to receive my order?
Standard orders are processed within 2-3 business days. Shipping times vary by location, but most domestic orders arrive within 5-7 business days via our premium couriers.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-made or personalized pieces are final sale.
Do you offer international shipping?
Yes, Haverhill ships worldwide. International shipping rates and duties are calculated at checkout based on your specific destination.
How should I care for my Haverhill garments?
To maintain the longevity of your pieces, we recommend following the care label instructions. Most of our delicate fabrics prefer dry cleaning or a gentle hand wash in cold water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Can I modify or cancel my order after it is placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, our warehouse begins processing and we are unable to make further changes.